Cookie Policy

  1. Information about our use of cookies

    1. Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. When you use our site, a banner will be displayed asking you for your consent to our use of cookies.
  2. What are cookies?

    1. A cookie is a small file of letters and numbers that is saved onto your computer, smartphone, tablet or other device when you visit our site.
    2. Cookies store small pieces of information. For example, one type of cookie will remember that you have visited our site before.
    3. Cookies help us to improve your visit and experience when browsing our site by, for example, storing certain information so you don’t have to re-enter it on subsequent visits.
    4. Cookies also assist us in tracking which pages of the website you have visited.
    5. We use both persistent cookies (which stay with your computer and will work until their expiry date, unless deleted by you beforehand) and session cookies (which expire when you close your browser).
  3. We use the following cookies:

    1. Strictly Necessary cookies. These cookies are essential for the operation of our site (for example, to add our products to your shopping cart).
    2. Analytical/ performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
    3. Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
    4. Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
    5. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
      Name Description Expiry
      SessionDetails This provides us with data about your session on our site. End of session
      ShoppingCart This populates your shopping cart with the products you have selected. 1 year
      DownloaderStr This helps us to track if you have completed a download form. It will help you download more of our products without needing to fill in further download forms. 1 year
      lang This helps us to track your selected language. 1 month
      Reseller This helps us to track if you are an authenticated reseller, and allows you access to protected areas of our site. 1 month
      ASP.NET_SessionId This helps us to track your current session. 1 year
      _RequestVerificationToken This is used as an anti-forgery tool. 1 year
      LoadedCSS This assists us in ensuring our site performs better when you use it. 1 year
      ex-pid This assists our verification procedures when you wish to change the e-mail address linked to your portal. 20 years
  4. Third party cookies

    1. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
    2. The table below explains the cookies we use on our site, why they are collected and when they expire:
      Cookie Name Description Expiry
      Google Analytics _ga These cookies assist us in monitoring your use of our site, tracking the duration of your visit to our site and where you found our site (e.g. through a search engine). 2 years
      _gid 24 hours
      _gat 1 minute
      _gac-UA-15160464-34 90 days
      _utma 2 years
      _utmb 30 minutes
      _utmc 1 years
      _utmt End of session
      _utmz 6 months
      DoubleClick (Google) _dc_gtm_UA-15160464-# This assists us in tracking the performance of advertising campaigns on our site. 1 minute
      Hubspot _hssc These cookies allow us to track the number of pages of our site that you accessed during your visit, the number of times you visited our site, how long you visited our site for and your identity for use in conjunction with other Hubspot cookies. 30 minutes
      _hssrc 1 year
      _hstc 2 years
      hubspotutk 10 years
      Zendesk Livechat _zlcmid This allows you to continue to use the online chat feature whilst you navigate around our site. 1 year
      Marketo _mkto_trk This allows us to track your movements around our site. 2 years
      Hotjar _hjDonePolls This allows us to identify whether you have completed polls on our site, to determine if you should be included in the collection of analytical data and to ensure your poll stays minimised if you have elected to minimise it. 1 year
      _hjIncludedInSample 1 year
      _hjMinimizedPolls 1 year
      CommuniGator wow.anonymousId This allows us to track your journey around our site, the origin of your visit, to load balance requests sent to our server and to create an anonymous visitor ID. 2 years
      wow.schedule End of session
      wow.session End of session
      wow.utmvalues End of session
      AddThis _atuvc This is used to track and update social sharing buttons with the correct share count. 1 year
      _atuvs 30 minutes
      LinkedIn _bizo_bzid This allows us to track your journey around our site for use with our LinkedIn Insights. 24 hours
      _bizo_cksm 24 hours
      _bizo_np_stats 24 hours
      ServiceStack ss-id This is used by ServiceStack to keep track of your session. 1 year
      ss-pid 20 years
  5. Your interaction with cookies

    1. It is possible to disable and remove cookies from your computer or device by activating the setting on your browser that allows you to do so. You will need to know what browser you are using and what version you have.
    2. You can refer to your browser’s help section or visit the www.aboutcookies.org/ website for further information and assistance with cookies.
    3. Please be aware that if you use your browser settings to block or amend certain cookies, your browsing experience may change for the worse.
  6. Changes to this policy

    1. We may update, change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately. Please visit this page periodically if you want to keep up to date.